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Why it is necessary to get registered?

When you get registered at our site, your account will be opened with us. This single account will help you to get a comprehensive view of your ‘shopping basket’, your ‘order status’, ‘tracking of your order’ and your ‘profile’. You will also be able to receive our promotional schemes that we offer time to time. next time, When you shop here, just click to ‘sign-in’ to finish your shopping process.

Do I have to pay shipping charges?

For all Domestic orders within India shipping is free of cost.

Do I have to pay Sales Tax, VAT or Octroi?

All products displayed at our web site are having a ‘Maana Creation Price Tag’ which is inclusive of Sales Tax or VAT (wherever applicable) hence you have need not to pay any extra cost on this account. Some states in India have additional levis like Octroi. It will be the responsibility of the customer to pay the Octroi because it is charged by the Customer’s State Govt. (there are very few items on which Octroi is applicable). In case delivery person asks for any amount against ‘Octroi’ then please pay and forget not to take a receipt.

How to place an order?

Shopping from us is easy! Select the product you’d like to buy. Add products to your cart. Create a login. Choose or Add delivery address. Add a working phone number and email address. Use a preferred payment mode and confirm the order. Happy shopping.

Do I receive any message/email about the status of my product?

Once you have made the payment, you will receive a confirmation sms and email on the registered contact details. Also you will receive the sms and email, when the product has been dispatched.

How do I track the status of my order?

You can login to your account to see the current status of recent orders or simply click on the link above which says track order. Enter your order number and email Id used to order.

Does Maana Creation deliver internationally?

Yes, we deliver worldwide. Shipping is charged extra. You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items. You can place the order directly on the website by choosing this option CREDIT / DEBIT CARD [FOR INTERNATIONAL CUSTOMERS]

Is there any other medium of payment?

No customer had to do the payment only at the details provided on website. No other medium will be accepted

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.

When will be the product delivered to me?

Your delivery will be matured only after receiving full payment in our account. Normally we dispatch your order within 3 to 5 working days after receiving the payment at our end. Anyhow, if there is any unusual delay, we will inform you by SMS, E-mail and/or over phone. At Maana Creation, we keep value your money and update you about the order status.

Do I get tracking details of my order?

You will receive a shipment notification through SMS and E-mail, once your order is shipped. This notification will provide you the date of dispatch and tracking/docket number of the courier. You may also able to track the status of your shipment, from the site of the concerned courier.

What is condition of returning product?

Yes, Maana Creation will take the product back if any defect or wrong product delivered to the customer , in that case Maana Creation will afford the shipping/COD and maintenance charges. If customer returns the product without above reasons then customer has to afford the shipping /COD & product maintenance charges.

What is the delivery time?

Courier service take another 1 to 4 days to deliver the products at your door step depending upon the location and distance. Normally in major cities, it takes only 1 to 2 days in delivery. Very rarely, there may be unusual delay on the part of courier service. To ensure prompt delivery, always mention your complete address in the product order form with name of the state, PIN code number, name of contact person along with contact numbers. You are also requested to be in touch with your local area courier office. All our products are shipped from our Lucknow office.